Course Details
8:30 am - 10:30 am

Speaker: Kimberly Harms, DDS
Fee: DDS $119; Staff $59
Seating Limit: 100
AGD Code: 550

We work in a high intensity, high anxiety environment. All it takes is a spark of controversy caused by a clinical/clerical error or perceived error for an explosion of emotion to occur. In this seminar you’ll learn techniques to improve your listening, empathy, trust-building, and solution-seeking skills to prevent problems; the procedures and words necessary to manage them; and the critical follow up necessary to build long-term patient relationships or successfully end them.

Learning objectives:

  • Recognize the basic pillars of trust and learn how hard it is to earn trust and how easily trust can be destroyed.
  • Master specific techniques and verbiage to minimize damage after a clinical or clerical error.

This course is designed for the entire dental team.

This course counts toward the Certified Dental Business Professional program. Earn 2 credits in the Service/Communications category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.

Co-sponsored by MDA Insurance and MDA Services.

Register now