Course Details
22
Thursday
3:30 pm - 4:30 pm

KEYNOTE ADDRESS

Speaker: Jeff Havens
Fee: FREE
Seating Limit: 500

If you’ve ever been frustrated by how impossible it seems to employ four different strategies to manage four distinct generations, and if you’ve ever felt like you’re the only one who’s being asked to make any changes, then Us Vs. Them is exactly what you need. Because it turns out that there really aren’t four generations. In this hysterical keynote, you’ll learn a simpler way of looking at your own generational picture, and you’ll also learn how to understand, recognize, and resolve every generational issue facing today’s workforce. That’s no exaggeration; by the end of Us Vs. Them, you and your colleagues will walk away with all of the knowledge you’ll need to address 100% of the generational issues you’ll face for the rest of your career.

Learning objectives:

  • Learn to replace the complicated four-generation model with a workable dichotomy between older, more experienced workers and their younger, less experienced counterparts.
  • Understand the key cultural, technological, and social changes that have conspired to create a disconnect between team members from these two generations.
  • Walk away with several immediately applicable strategies to address and eliminate problems caused by the disconnect mentioned above. This course is designed for the entire dental team. This course counts toward the Certified Dental Business Professional program, earn one credit in the communication category.

The course is designed for the entire dental team.

Co-sponsored by MDA Insurance and MDA Services.

Register now