Speaker: Vincent Messina
Location: DeVos Place, Hall C, Main Level
CE Credits: 0.75
Every dental practice loses revenue to problems that don’t show up on a P&L — the calls that go to voicemail after hours, the patients who hang up on hold, the clinical notes that pile up at the end of the day. Most practices don’t know the size of the leak because they’ve never measured it. This session gives dentists a concrete framework to audit where their practice is losing money to operational inefficiency, walks through the real math behind missed calls and documentation delays, and shows how AI-powered tools are closing those gaps in practices today. Attendees will leave with a clear understanding of which problems to tackle first — and what realistic ROI looks like. The talk is educational and data-driven, not a product pitch. It draws on patterns observed across 400+ practices that have adopted AI workflows.