Speaker: Richard Madow, DDS

Creating patients who say “yes,” refer friends, and consistently reappoint begins with delivering a memorable experience from the first phone call to the final smile. This interactive course uses humor, music, and practical strategies to help dental teams “wow” patients and grow the practice. Attendees will discover easy-to-implement techniques for increasing referrals, improving treatment acceptance, enhancing hygiene programs, and optimizing patient interactions to create loyal, enthusiastic, and satisfied patients.

Learning objectives:

• Implement strategies to enhance the patient experience and increase treatment acceptance.
• Apply methods to boost referrals and strengthen patient loyalty.
• Optimize hygiene and financial protocols to improve practice efficiency and profitability.