Speaker: April Callis-Birchmeier, PMP, CCMP, CSP
Dental practices thrive when communication, trust, and collaboration are strong, yet high-pressure environments can challenge teamwork. In this practical session, change management expert April Callis-Birchmeier shares strategies to strengthen dental team cohesion and foster a positive work environment. Participants will explore how perception, bias, and emotional contagion affect interactions, and learn resilience-building techniques to enhance confidence, creativity, and connection. Real-world examples and interactive activities provide actionable tools to improve teamwork, communication, and staff morale in clinical settings.
Learning objectives:
- Recognize how perception and bias impact teamwork and communication.
- Apply strategies to strengthen trust, connection, and collaboration.
- Implement techniques to reduce negativity and build emotional resilience.
This course counts toward the Certified Dental Business Professional program. Earn 1.5 credits in the Customer Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.