Speaker: Stephanie Ganter, DDS, MS, FACD, FICD; Robert McNeill, DDS, MD, MBA, FACD, FICD
Fee: $136/DDS; $83/Staff
Seating Limit: 75
AGD Code: 550
We’ve all experienced uncomfortable or strange situations with patients, team members, parents, and children. Have you ever asked yourself, “How could I have handled this differently for a better outcome?” Here’s an opportunity to share, but also learn ways to tackle these circumstances with some tact and a little humor. Enjoy conversations with your colleagues and uncover actions that can diffuse even the stickiest of situations.
Learning objectives:
- How to pivot away from sticky situations.
- How to improvise when a sticky situation/awkward moment happens.
- Know you are not alone in awkward/sticky situations.
- Discover the benefits of improv.
This course is designed for the entire dental team.
This course counts toward the Certified Dental Business Professional program. Earn 2 credits in the Insurance Service/Communication category. Click here for more information on the MDA Certified Dental Business Professional program. Look for this logo for other CDBP-qualifying courses.
Co-sponsored by MDA Insurance, MDA Services, and the American College of Dentists.